Uber is expanding its use of artificial intelligence across its global workforce by rolling out OpenAI’s ChatGPT Work to more than 30,000 employees. The company-wide deployment follows an initial pilot involving 1,000 employees and aims to help teams handle complex tasks, analyze information and complete work across multiple applications.
The expansion makes Uber’s first company-wide deployment of an agentic platform for knowledge work, according to the announcement.
What Is ChatGPT Work?
ChatGPT Work is an AI-powered agent available within ChatGPT Enterprise that can assist employees with tasks involving research, planning, data analysis and content creation. Rather than simply answering individual questions, it is designed to help manage multi-step workflows and produce completed work.
The platform can connect with commonly used workplace tools, including Google Drive, Gmail, Google Calendar and Slack. These integrations allow employees to gather information from different applications, prepare meeting briefs, create presentations and work through tasks without manually switching between multiple services as often.
From a Small Pilot to a Company-Wide Rollout
Uber initially tested the platform with 1,000 employees before deciding to expand access across its workforce. The new rollout will make the technology available to teams in several departments, including operations, finance, marketing and product development.
To support adoption, Uber plans to use an internal AI skills library, approved integrations and dedicated employee training. These measures are intended to help staff understand how to use the tools effectively in their daily work.
The company-wide rollout also reflects a broader shift in how businesses are exploring AI agents. Instead of limiting AI to basic question-and-answer tasks, organizations are increasingly looking at systems that can coordinate several steps of a workflow.
Access to OpenAI’s Models and Multimodal Capabilities
The deployment will give Uber employees access to OpenAI’s range of advanced AI models. According to the announcement, GPT-6.1 Sol will serve as the default capability within ChatGPT Work, with a focus on balancing performance and cost efficiency.
Employees will also have access to multimodal capabilities, including voice and image generation. These features could support different types of work, from creating visual materials to interacting with AI through voice-based workflows.
The combination of AI models, connected workplace applications and internal training is intended to help employees apply the technology to a wider range of business tasks.
Uber Developers Will Continue Using Codex
Alongside the ChatGPT Work rollout, Uber’s software developers and engineering teams will continue using OpenAI’s Codex to support software development.
Codex is designed to assist with coding-related tasks, helping developers work on software projects and streamline parts of their development workflows. Its continued use alongside ChatGPT Work shows how companies can apply different AI tools to distinct business needs.
While ChatGPT Work will support broader knowledge work across departments, Codex will continue serving Uber’s software engineering teams.
Why This Announcement Matters
Uber’s decision highlights the growing interest in deploying AI agents across entire organizations rather than limiting them to small experimental teams.
For large businesses, the potential value of these tools extends beyond generating text or answering questions. Connecting AI systems with workplace applications may help employees research information, prepare documents, analyze data and coordinate multi-step processes more efficiently.
However, the results will depend on how effectively employees adopt the technology, how well it integrates with existing systems and whether it delivers measurable improvements in productivity and work quality.
The rollout also illustrates how enterprise AI adoption increasingly involves more than choosing a powerful model. Companies need suitable integrations, employee training and internal guidance to make these systems useful in everyday operations.
Conclusion
Uber’s expansion of ChatGPT Work to more than 30,000 employees marks a significant step in its use of AI for workplace tasks. With access to OpenAI’s models, connections to popular business applications and continued use of Codex for software development, the company is extending AI assistance across multiple functions.
The broader question is whether company-wide AI agents can consistently translate their capabilities into practical business results. Uber’s deployment will be an example to watch as organizations explore how AI can become part of everyday work.